Return & Refund Policy

At Airavon, we want you to be satisfied with your purchase. If something isn't right, please review the information below regarding returns and refunds.

Returns

If you would like to return an eligible item, please contact us before sending the product back.

Returned products should be:

Unworn and unused
In their original condition
Free from marks, stains, odours, or damage
Returned with original tags and packaging where applicable

We reserve the right to decline a return where an item does not meet the applicable return conditions, subject to your statutory rights.

How to Request a Return

To start a return, contact:

Admin@airavon.co.uk

Please provide your:

Order number
Name
Item(s) you wish to return
Reason for the return

Our team will provide the appropriate return instructions.

Please do not send a return to an address without first following the return instructions provided by Airavon.

Incorrect, Damaged or Faulty Items

Please inspect your order when it arrives.

If you receive an incorrect, damaged, or faulty product, contact us as soon as possible and provide your order details and photographs of the issue where appropriate.

We will review the matter and advise you of the available resolution.

Exchanges

If you need a different size or colour, contact our customer support team to determine whether an exchange is available.

Exchange availability depends on current stock.

Refunds

Once an eligible return has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to the original payment method.

The time required for the refund to appear in your account may vary depending on your bank or payment provider.

Return Shipping Costs

Responsibility for return shipping costs depends on the reason for the return and your applicable consumer rights.

If an item is faulty, damaged, or incorrect, please contact us before arranging the return so that we can provide the appropriate instructions.

Non-Returnable Items

Certain products may not be eligible for return for hygiene, safety, personalisation, or other legal reasons. Any applicable restrictions will be communicated on the relevant product page or during the return process.

This does not affect your statutory rights.